Email from Virgin regarding wifi

[Smokeyben]

I received this email yesterday and thought it maybe fake as anyone had the same email

Hello David,
Your gadgets connect to your home WiFi using two networks, and will select which one depending on how far away you are from a Hub or Booster. One of your networks (2.4GHz or 5GHz) in your home WiFi seems to have been disabled which negatively impacts your WiFi experience.
Get more from your home WiFi
To stop your home WiFi being held back, we’d like to enable both of the networks. This’ll allow our latest Intelligent WiFi technology to switch your devices between the two WiFi networks while you move around the house – so you can enjoy better WiFi signal.
Intelligent Wi-Fi also spots when your devices are running into a traffic jam and automatically switches them to a better network.
Don't worry - if any of your devices only support the 2.4GHz network (perhaps because they're older), Intelligent WiFi will pick that up and stop the device from switching between the two networks, helping it to perform at its best.
Giving you an even better connection, when you need it
The 2.4GHz network typically has the longest range. Like a marathon runner, it covers longer distances, slower. The 5GHz network covers short distances, faster - like a sprinter. This makes it base for gadgets nearer your Hub or Booster. Our Intelligent WiFi helps to make sure your gadgets connect to the best network.
To update your settings, there's nothing you need to do - we'll do this for you on the 7th of November.
Don't want to have your networks managed into one Intelligent WiFi network? Just let us know here if you want to opt out by 11:59pm on the 3rd of November.
Take care,
The Virgin Media team
Virgin Media
This email has been sent to the following address: [REMOVED] by Virgin Media. For more information about us, or to view our privacy policy, please visit the links below:
Help | My Virgin Media | Privacy | About Us
Registered address: 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales No. 02591237.
Remember, Virgin Media will never ask you for personal information via email.
C05037_D002

[MOD EDIT: Personal and private information has been removed from this post.]

[用心棒]

If you have any concerns wait for the forum team to respond to your post in a few days to confirm authenticity though the lack of:

• links
• urgency
• warning of dire consequences
• etc

point to this likely being from Virgin Media though I do have concerns about them “managing” (aka interfering) with Hub's configuration; by default Wi-Fi is enabled so if one or both channels are disabled then it is likely a decision the customer made.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[newapollo · Accepted solution]

Hi @Smokeyben 

Looking at the broadband forums, this is a genuine VM email, for example <<< this post >>>