Email fine until late on Sunday 18th. Monday am no email. website gave me a very complicated page about changing password - which I followed. I successfully changed the main password for my Virgin Media account and then was given a 4 word password for apps, then didn't understand the next set of instructions. However I still couldn't access my emails - received the message "Connection timed out - Pls try reloading the page." Eventually talked to someone at 7pm last night after holding twice for 40 mins!
He said email wld be working within 10 - 15 mins. I then received one email (instead of usual 15 - 20) I left it until today. This morning received all yesterday's emails but none today. And can't access email on my iphone or ipad.
Finally - after another 30 mins holding spoke to someone who has told me that it is a technical issue, which will be resolved by 5 pm tonight.
So why can't Virgin Media text me that there's a problem - or at least put it on the message that we listen to when we call, saying there's a technical problem and when they think it will be resolved. Apart from holding 3 times for 30minutes + there is the frustration, time spent trying to access and changing passwords etc. let alone not having email!.
