Early disconnection fee

[mrg9999]

I'm considering switching to another ISP.
In March I emailed "Daniel Potts" and my monthly bill was reduced from £80 to £40 per month for same service, but had to sign an 18-month contract. Since then, it has mostly been off than on.

A neighbour has received an email saying that he does not have to pay an early disconnection fee.

I asked in June how much mine would be and was told £280

September-10 I asked, and it has risen to £570!!!

How is this worked out. I downloaded the document below, but it doesn't match either of these figures.

The agent said each person's is worked out individually.

can anyone tell me the correct fee and if I can get a discount. I have been a loyal customer since 2009

https://prod.ctassets.virginmedia.com/uploads/edf_how_to_calculate_a705e94a09.pdf

[goslow]

Refer here

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees

and the section

If your current contract with us started prior to 4th April 2023, any Early Disconnection Fee will be capped at £288 (includes VAT). If you are a new or recontracting customer on or after 4 April 2023, this cap does not apply.

[mrg9999]

I got the letter saying no fee payable. After an hour on the 150 call that dropped multiple times they have now said I don't have to pay and send me emails saying Goodbye.

Sales rang me today with some fantastic offers. I politely said I wasn't interested and already had a new provider.