Virgin Media Community

[EBIKEGUM]

My contract is coming to an end, how do I down grade my package or leave if I cant talk to anyone because I cant get through to discuss?

Ive spent 2 hours on the phone waiting to get through.

The letter I received today 28-01-2021 says if they don't hear from me the contract will roll over at a higher price which I don't want to pay so looking at leaving but if I cant get through to discuss its a catch 22 situation.

Thanks

[spgray · Accepted solution]

any package changes you need to call CS.
best time to call is around 8am.

giving your notice to leave you also have to call CS.

[EBIKEGUM]

Thanks for that.
I'll call in the morning.