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SophieBroadway
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Does Virgin Media Customer Service exist?!!!!

Loosing the will to live trying to deal with Virgin Media Customer Services!!! Ive been a customer for 5 years now and would like to leave my contract or at least ask about a better deal as it has just risen from £27 to £45 a month which is disgusting for Broadband only - Vodaphone offer exactly the same bandwidth at £23 a month no extra fees.

I have tried calling 5 time yesterday and simply get a women saying ' all lines are busy try later then hands up.' I have tried again today and had the same. Does Virgin think their customers have nothing better to do than sit on the phones literally for hours trying to complete what should be a very simple process.

I appreciate they may be short staffed - so give a god damn email address! so that we can say what needs to be said and get on with our lives. The worst customer service I have had to endure for some time and makes me want to leave even more - if I could actually tell someone that!

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spgray
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Message 2 of 12
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Re: Does Virgin Media Customer Service exist?!!!!

yes it does still exist.

there is no email address to contact customer services.


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My Broadband Ping - spgray

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SophieBroadway
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Message 3 of 12
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Re: Does Virgin Media Customer Service exist?!!!!

In what way does it exist when after hours of calling you cannot get through?
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Jack_Pott
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Message 4 of 12
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Re: Does Virgin Media Customer Service exist?!!!!

Good luck.

I spent one and three quarter hours on the phone on Sunday trying to get through to customer services. My call was cut-off before I got through to an advisor, meaning I will have to do it all over again some time.

How a business so big and rich as Virgin Media can get away with treating their customers so badly is a disgrace.

spgray
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Re: Does Virgin Media Customer Service exist?!!!!


@SophieBroadway wrote:
In what way does it exist when after hours of calling you cannot get through?

in the way the people who have been contacting CS have been getting dealt with.
so, yes, it does "exist".

calling at 8am when it's the quietest time is often given as advice for those that have trouble getting thru.

if you simply want to cancel you have the option of writing to them at the address mentioned in the Ts&Cs of your contract.


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My Broadband Ping - spgray

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SophieBroadway
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Message 6 of 12
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Re: Does Virgin Media Customer Service exist?!!!!

This happened to me yesterday, on my 5th attempt i got through and spoke to a man I had trouble understanding. The line was dreadful (I had full signal fyi) and after 3 minutes the line cut off - no call back obviously. Its pathetic and I'm amazed Virgin can keep any customers with this poor excuse for Customer Service.

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SophieBroadway
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Re: Does Virgin Media Customer Service exist?!!!!

 I appreciate you work for them so are trying to defend their customer service but the comments on here speak for themselves. Its beyond poor

spgray
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Message 8 of 12
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Re: Does Virgin Media Customer Service exist?!!!!

i don't work for them.
any virgin staff member will have a virgin logo next to their name.

i also have made no attempt to defend anything, i simply pointed out what options you have and that CS does actually "exist".


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Mordyx
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Message 9 of 12
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Re: Does Virgin Media Customer Service exist?!!!!

I tried to contact about raising bills and Im not happy about it, especially my broadband is laggy/losing packets for half year.

They send me Hub replacement (seems used before/not new) which didnt help.

Gaming online is impossible when getting disconnected every 15 minutes.

Anyway after calls the only thing you can hear is: "all lines are busy try later..."

They dont give chance to ask for help or cancellation. My bill will go up on 1st March. Seems I have to try every day until they allow me to cancel.

What to do if they dont? Just remove Direct Debit on my Bank?

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spgray
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Re: Does Virgin Media Customer Service exist?!!!!

 


@Mordyx wrote:

What to do if they dont? Just remove Direct Debit on my Bank?


that would be the wrong thing to do, for you.
all that would result in is you running up a debt which would eventually be passed to debt collectors and your credit rating taking a hit.
it wouldn't cancel your contract and they wouldn't call you to see why you've stopped the DD


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