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terry6037
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Dispute Resolution Team

Is there a direct link via the call platform or by email to the Dispute Resolution Team?

I have had an ongoing issue which remains open ( 5 months ) even CEDR's involvement and adjudication appears weak.

All I wanted (originally) was a replacement router which I believe is plug and play to test a theory of connection irregularities on my BB, the fuss and bother to date is most frustrating.

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wez
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Re: Dispute Resolution Team

If you've gone to CICAS and that process has ended, I doubt they will open up the same issue again with you.

Modem/hubs are plug and play as you say - but also need to be updated on your account so they work correctly.

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