@Invader75 wrote:
Wondering what people have been offered? What's the best deals out there on Virgin?
Really annoying how they're not interested in helping long term customers until they leave. Terrible way to run a business.
They might offer you a great deal to sign you up for another 18 months but your original post sounds like you have had other issues (which are unlikely to be any different during another contract period).
If you're a 20 year veteran with VM and its predecessors, then the assumption will be that you are not actually going to leave if you have threatened it in the past but not carried through. Hence, you are offered very little until you do actually quit or you proactively negotiate with VM every 18 months.
You'd have to speak to one of the outbound retentions callers to find out what they are offering and whether it is an acceptable trade-off against the other VM failings which you have experienced!
Do some shopping around, find out the best prices elsewhere for the services you want and then see how they stack up against whatever offer VM might come up with to keep your custom.