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Diabolical service

VIV82CX
Tuning in

Installed 19/06/23 

Engineer was perfect. Quick, clean, answered my questions, polite, lovely bloke.

Later that day.

19/06/23 struggling to connect with Hub

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19/06/23 - No help

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21/06/23 - Bill 2 days after installation and not even working.

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 02/07/23 - Threat of charges 1 week before bill due for something I’ve not got. 1 months charges for 24hrs of nothing.

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23/06/23 - I managed to get a speed test via PS. Only reason I switched from TalkTalk is that they said it would be a lot faster speeds and better connection and brilliant for my gaming. 

WITH TALKTALK 

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WITH VIRGIN.

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Couldn’t  get over 60mbps with Virgin. 

I complained and cancelled on 19/06/23 with no acknowledgement of either from Virgin and still requesting I pay.

02/07/23 - 2nd request for returns box. If no return box here by 07/07/23 all equipment will be going in bin. Suppose to big on recycling & reusing.

Obviously my custom, complaint & request doesn’t matter to them. Thanks for all the hassle. As for the bill which they still say I owe for 24 hrs of nothing, 3 words. COOLING OFF PERIOD. 

Anyone working for Virgin that reads this. I don’t want any contact via what ever way. I want a returns box. And my account shut. As for money - whistle. If carry on I’ll see you in court.

 

7 REPLIES 7

carl_pearce
Community elder

What does this site show?

https://samknows.com/realspeed/

 

The “Sam knows” couldn’t detect any hub to give me any information. I tried several times last week.

Beth_G
Forum Team
Forum Team

Hi VIV82CX,

Thank you for your post. I'm really sorry to hear that you've had some issues with your services since your installation, I'd really like to help.

I've had a little look at this end and we are unable to see your Hub details, as it's showing as non-contactable strangely. This might also be why you're having issues using Samknows.

Can you please ensure that your Hub is switched on and connected currently so we can check on our end again? 

Beth

-tony-
Alessandro Volta

@Beth_G wrote:

Hi VIV82CX,

Thank you for your post. I'm really sorry to hear that you've had some issues with your services since your installation, I'd really like to help.

I've had a little look at this end and we are unable to see your Hub details, as it's showing as non-contactable strangely. This might also be why you're having issues using Samknows.

Can you please ensure that your Hub is switched on and connected currently so we can check on our end again? 


hmmmmmmmmmm surely its all there if you read and check the dates - the OP cancelled in the 14 day cooling off period on the 19 june so would that not mean the line is dead or was before that - hence you cannot see the hub as its not connected - the help required is return packaging for a cancelled account not asking for the hub to be switched on

____________________

Tony.
Sacked VIP

Thank you, -tony-.

@VIV82CX  my apologies for the misunderstanding - I have sent you over a private message so I can assist further with your complaint and assist you with the account matters.

Thank you,

Beth

VIV82CX
Tuning in

And it still carries on a month later, wow.

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Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @VIV82CX,

Sorry this is still ongoing for you, I can see you have previously mentioned you do not wish us to contact you, if you would like me to look into this for you I can do just let me know.

Joe