cancelling the DD is a big mistake. virgin won't call you about it, they will continue to bill you and your debt will increase - it will then be passed to a debt collection agency to collect and your credit rating will be affected.
If you're lucky the forum staff will intervene and get this sorted out - they often do, and that is always the quickest way for you to get right, and cheapest and most satisfactory for VM. If they get in touch, work with them, give the company the chance to recover the situation. But don't accept any compromise - you are entitled to the deal the agent promised.
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Welcome back to our Community, I am sorry to understand that you've had some issues with a promised upgrade and subsequent issues with your complaint. I have located your account and as such will pop you a Private Message to go through security with you so we can discuss your complaint and hopefully reach a resolution.
Please look out for the Purple Envelope and pop me a reply when you can.