Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
348 Views
Message 1 of 4
Flag for a moderator

Cut through my internet and tv cable

I  inadvertently cut through my internet and tv cable today. 

I'm supposed to be working from home and now I have no internet. 

I've tried ringing customer services but you simply cant get through. 

Any idea how I can book an engineer to replace the cable?

Thank you!

0 Kudos
Reply
Highlighted
  • 1.82K
  • 62
  • 760
Super solver
326 Views
Message 2 of 4
Flag for a moderator

Re: Cut through my internet and tv cable

https://www.virginmedia.com/shop/contactus/experiencing-an-issue this link should help you out.







--
The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
Windows Update isn't rocket science - if it were, it would work.
Unlike Monty Python, spam is never off.
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
303 Views
Message 3 of 4
Flag for a moderator

Re: Cut through my internet and tv cable

Thanks for replying and the web link but I need to book an engineer to repair the cable. As far as I can see you can't do that via the web.

Due to Corona it seems impossible to get through on the phone. 

Does anyone know another route to book an engineer?

Many thanks.

0 Kudos
Reply
Highlighted
  • 30.43K
  • 1.53K
  • 5.29K
Very Insightful Person
Very Insightful Person
298 Views
Message 4 of 4
Flag for a moderator

Re: Cut through my internet and tv cable

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply