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Kcl1
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Customer services

I used the digital chat assistant online, the operator couldn't help me, so was supposed to be putting me through to customer services who supposedly could help me. This was around 3 weeks ago now 👎

How do I cancel without having to wait on the phone for hours?

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spgray
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Re: Customer services

best option really is to phone them and choose the "thinking of leaving" option.
you can't cancel via the forum.

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My Broadband Ping - spgray

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Sambathedog2020
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Re: Customer services

go on chat and ask to talk to someone from customer relations and they can deal with this or the first person may ask you why you are wanting to leave but they tell you it could take up to 24 hours to talk to someone due to covid19 but thats the only other way.

Hope this helps Kcl.
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newapollo
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Re: Customer services

Hi Kcl1,

Virgin added the text messaging option at the start of Covid to help people cancel cancel instead of being stuck on the phone, however replies aren't instant. You could try the text messaging service. Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

Or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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