Menu
Reply
Schnuupi
  • 2
  • 0
  • 0
Joining in
224 Views
Message 1 of 3
Flag for a moderator

Customer service seem to be lying to me

So I got in touch as soon as possible at the start of the month to inform virgin I had money issues this month and needed to delay my bill. I had a family emergency with a death and so didn't have the money to spend due to travel. The agent on chat said not to worry and it was sorted and they changed my billing date to the next month and everything will stay active. Now they've suddenly cut my internet off and added fees saying I haven't paid yet.

0 Kudos
Reply
goslow
  • 1.51K
  • 262
  • 508
Super solver
215 Views
Message 2 of 3
Flag for a moderator

Re: Customer service seem to be lying to me

Were you speaking to the 'collections team' or the generic customer service people? 0800 number at bottom of page and further info about getting reconnected

https://www.virginmedia.com/help/virgin-media-missed-payment

0 Kudos
Reply
MonkeySee019
  • 33
  • 0
  • 6
On our wavelength
113 Views
Message 3 of 3
Flag for a moderator

Re: Customer service seem to be lying to me

lying to customers is normal practice for virgin media
0 Kudos
Reply