Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Customer Service Wait Times

GarryMc
Joining in

on ‎01-06-2023 14:03

What is the longest time anyone has had to wait for someone to reply on the chat  service, I am up to 3 hours and counting.

0 Kudos
3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎01-06-2023 15:19

 Hi @GarryMc 

Phone calls take priority. It can take up to 4 to 6 hours. to communicate with VM via text on 0753 305 1809 or via WhatsApp on 0730 532 7112. It was 24 hours when the price rise emails where sent out.

If you create a post in the appropriate section then you should be able to receive help via the community forums, however this isn't like an instant messenger service and replies from forum staff can take a couple of days..

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos

Cardiffman282
Knows their stuff

on ‎01-06-2023 17:04

In fairness I had to do a football drop off once mid-chat and the agent was still there upon my return home (maybe Dave was in the queue behind me). 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
0 Kudos

iwonder
Tuning in

on ‎19-09-2023 16:50

So far 2 hours but think I'll beat you. Disgusted

0 Kudos
Top