what loyalty? I've been with VM for 25+ years.
Today I received an email to thank me for upgrading. So I had to phone them because I hadn't asked for an upgrade.
Turns out it was automatic because i was on an old package.
Over the past years I have had increases to my broadband speed followed a few months later with a price increase.
The upshot was i could have higher broadband speed and a sports package with a £7 reduction a month in my bill.
I don't need higher BB speed and i don't watch sport and i certainly don't want another 18 Month contract.
That's not offered as loyalty as was suggested that was offered to tie me into another 18 months contract with VM.
Hence I declined the offer.
I have been happy with VM but have been watching the bills increase steadily.
To me if they wanted to show me loyalty for 25+ years devotion to VM then offering me a new subscriber package would be the way to go.
The one thing that's been holding me back from leaving it the BT landline would need replacing and a new Arial as the old one leaked water.
Like I told the chap I'm retired and need to reduce my bills not increase them.
All this has just made me more determined to sort out the Arial and the BT landline.
There is also the fact a lot of accounts are linked to my blueyonder email but only a few that are important to me to get changed.
So for me personally I don't think there is customer loyalty of any real value.