does anyone know how to get a refund? My account is in credit by over £500, been there since 2016! Only told about it last week. Asked for amount to be returned to me but no response. Spent 2 hours on LiveChat but still no money. They still managed to take more money from me on 22nd May though! Surely it’s my money & I’d like it back.
it’s a Virgin Media problem. We were due a refund for overpayment since 2016. I didn’t realise it was still going on. The £500 + that was in credit in my account last week has mysteriously disappeared. I have cancelled my direct debit until I hear back. I’ve made two formal complaints but haven’t heard anything from either. As I said previously I spent 2 hrs on live chat on 20th May. They couldn’t authorise the refund so we’re going to get a Manager to contact me but nobody has.