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Nickster
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Contract ended

Does anyone know how to chat or message someone from Virgin Media to discuss my contract that has apparently ended?

Many thanks

Nick

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HowardML
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Re: Contract ended

Your contract never ends. After any promotional period or discount you revert to a thirty day rolling contract with the loss of the discount. However Ofcom has mandated that the end of the promo period is to be treated by VM as the end of the contract (it isn't) and so VM are obliged to tell you.

If you want to negotiate a deal phone 150 or message this way:

https://community.virginmedia.com/t5/The-Draft/When-and-how-to-use-our-messaging-service/ba-p/425331...


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Nickster
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Re: Contract ended

Hi Howard,

Thanks but I clicked the link and it said access denied, You do not have sufficient privileges......?

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HowardML
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Re: Contract ended

It should work. Here's what you need:

How do I use it?
Just send us a text* with a description of your problem to 07533 051809 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. Your message will go into a queue and a representative will respond to you as soon as possible.


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