Unfortunately VM don't have a customer facing email service.
Also sadly the Forum Team don't have access to regrade packages.
You can check out the prices and what's available on the following page <<< Here >>>
The lower price is the new customer price which you won't qualify for, the higher price is the out of contract price. By negotiating you should get something in between, if you do call then you can have a price point in mind to barter with. Have some figures for other providers handy too to use as aa negotiating weapon.
If you decide to go ahead with that then speak to Retentions (thinking of leaving us) on 150 from a Virgin landline or mobile, or 0345 454 1111, options 1,1,4 and 4
They are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract.
The actual prices can vary on a day to day basis, if you are happy with the price quoted then accept it as it may not be available again. However if you aren't happy with the price offered then phone again.
You could also try the text messaging service on 0753 305 1809, or WhatsApp on 0730 532 7112.
Please be aware that replies aren't instant from either of these services but the agents will reply as quickly as they possibly can.
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