I have a second access point upstairs that id had a long while ago that i wasn't using. I was looking to move my Superhub 3 upstairs. I've connected it to the access point but cant get a broadband signal, so i was wanting to ask Virgin if they could check to see if the connection was still live
If the Hub works ok on one connection point and not the other it may well be inactive. Have you checked its "wiring". How does it connect to the external brown omnibox on your external wall (where the other point VM point wire is connected to).
Call it in on 150 (VM Phone) or 0345 454 1111 or (any other phone) Calling at 08.00 midweek -- is the best time - although people are still reporting getting through fine at other times with no long waits.
You can also text them on 07533 051809 include account name/number and what the issue is – replies may take a bit longer
A VM person should pick this up here and respond, but it can take several days.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I would like to take a look into the issue with the signal to your upstairs access point. To enable me to do so, I am going send you a private message. Please look out for the purple envelope in the top right of your screen.