Hello
Email address cannot be kept if you leave as email addresses are not transferable too another provider it is just not possible to transfer an email address.
If you sign up to another provider you need to keep the landline active with VM and inform the new provider that you wish to port the number, once you new provider has activated the line with them then the port will be completed and you VM line / contract for phone will be terminate, but the other parts of the contract like Broadband or TV will not you will have to give 30 days notice.
Cancelling the direct debit will not cancel your contract it will just place your account in arrears and add further charges to the bill for late/missed payment and eventually affect credit score and VM will transfer the debit to the debit collectors.
There are two other ways of cancelling apart from calling -
1) Use the text message service on 07533051809 https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...
2) You can write in too Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG.
A lot of customers have found that call first thing in the morning i.e. 8am to 10am and the wait times are not as long.
Regards Mike
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks