Soo, like thousands of other disappointed Virgin customers I am wondering: at which point did our broadband and landline service suddenly become part of a rolling contract with an end date?
Why am I still paying £70+ a month for broadband and land-line when I could be paying £48 a month, yet the only option I am given is to "upgrade" and pay more?
Since they banished all forms of email contact years ago it seems the only way to contact the company is by phone, which "due to Covid" has become so short-staffed that nobody answers, unless you press 4 (you are are thinking of leaving) in which they will answer within the hour.
If there is a way to retain my email address and landline number to use with another provider I'll be off like a shot by simply cancelling my direct debit.
I would welcome any helpful comments or suggestions.
Email address cannot be kept if you leave as email addresses are not transferable too another provider it is just not possible to transfer an email address.
If you sign up to another provider you need to keep the landline active with VM and inform the new provider that you wish to port the number, once you new provider has activated the line with them then the port will be completed and you VM line / contract for phone will be terminate, but the other parts of the contract like Broadband or TV will not you will have to give 30 days notice.
Cancelling the direct debit will not cancel your contract it will just place your account in arrears and add further charges to the bill for late/missed payment and eventually affect credit score and VM will transfer the debit to the debit collectors.
There are two other ways of cancelling apart from calling -