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Complaint

How

czm I get through to someone to complain need to get access to my virgin on line will not let me reset been sat in chat fir two hours repeating same answers over and over again and getting nowhere now seriously looking at sky after 26 years with virgin works fir customer service 

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Re: Complaint

same here too i know how you feel about it. We try to to be good customer pay bills on time never ever try to to be pain in ????? neck. what happened to customer comes first .??????

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Agree customer care is appalling and it’s not like we don’t pay enough per month I’m now looking at moving to sky in all honesty can not imagine anyone been worse for customer Care

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Re: Complaint

Good Evening rosiegirl1972,

 

Thanks for your post on our Community Forums!

 

Sorry to see that you've been having issues with your online account

 

I'll drop you a PM via the purple envelope in the top right hand corner to see if we can access your online account with your assistance

 

Kindest regards

 

David_Bn

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