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Johnthewatch
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Communication

Why can I not talk to someone? I have cancelled EVERYTHING, disconnected EVERYTHING within my 14 day cooling off period and invite virgin media to collect their equipment. 

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spgray
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Re: Communication

they don't come and collect it.
they send your out packaging for you to return it.

you can talk to someone by calling the standard customer service telephone number.

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My Broadband Ping - spgray

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DJ_Shadow1966
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Helpful Answer

Re: Communication

Hello

Have a loook at https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment there is an option to help with returning kit. Also you can request a returns pack at https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack

Regards Mike

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