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Changing packages, how easy?

EL58dun
Joining in

We want to vary our contract, I rang 08000643850, helpful person, said she’d put me through to customer services.  How long can someone wait? I gave up after15 minutes.  We’ve been Virgin customers for years, our only complaint is the inability to speak to someone.  Any tips?

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @EL58dun 

There are various ways to change your package. Call waiting times can be an hour or so, unless you call  150 from a VM landline/mobile or  0345 454 1111 from any other phone first thing on a morning around 8am when lines first open and are least busy.

You might be able to change your package by logging into My Virgin Media and clicking on the Upgrade package icon - regrades are sometimes shown there, or there may be a messenger icon to speak to agents.

You could also text VM on 0753 305 1809 or use WhatsApp on 0730 532 7112.

Please be aware that replies aren't instant from any of the non telephone services, often taking 4 to 6 hours, but the agents will reply as quickly as they possibly can.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi @EL58dun 

There are various ways to change your package. Call waiting times can be an hour or so, unless you call  150 from a VM landline/mobile or  0345 454 1111 from any other phone first thing on a morning around 8am when lines first open and are least busy.

You might be able to change your package by logging into My Virgin Media and clicking on the Upgrade package icon - regrades are sometimes shown there, or there may be a messenger icon to speak to agents.

You could also text VM on 0753 305 1809 or use WhatsApp on 0730 532 7112.

Please be aware that replies aren't instant from any of the non telephone services, often taking 4 to 6 hours, but the agents will reply as quickly as they possibly can.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks, will try ringing at 8am. 👍🏽