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Changing package means a new contract?

Kcg73
Joining in

Since the recent price hike, my monthly bill is now unaffordable. I contacted Virgin to downgrade my package and they told me I'd have to start a new contract if I make changes. Is this correct? Surely not...

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Yes that's correct

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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