Welcome to our Community and thanks so much for your first post to our Forums; we are sorry that you're having some issues changing your direct debit date via text; there should be no reason that the team cannot assist you as long as you fit the following parameters:
Only the account holder can request a direct debit change
You must have a clear balance on the account
You must have an active Direct Debit already in place
The next draw date must be more than 7 days away in order to action the change.
As long as you can tick all those boxes, we can help you out 🙂 I'll pop you a Private Message so we can go through security and check your account - please look out for a Purple Envelope and pop me a reply when you can.
Thanks for your Private Messages - the Direct Debit has been changed as per your request and I have popped you a private message with some information about your next bill. if you have any queries or concerns when you next get your bill, please do not hesitate yo get back in touch and we'll be more than happy to assist you if needed.