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Cannot Get Through to Virgin Media

shopping884
On our wavelength

Hi, does anyone know if VM are having issues with their phone lines?
I have been trying to speak to someone since yesterday about my bill but when you call it just takes you through information about paying your bill and does not give the usual options to select.

call then disconnects.

4 REPLIES 4

carl_pearce
Community elder

Try the online chat.

Yesterday I got a response within 30 - 60 minutes (Can't remember exactly as I just left the window open, and waited for a 'beep' from the chat!).

I’m on their live chat now - still waiting for nearly an hour for a response……getting quite annoyed…..

Try during the day.

Unfortunately there are 100's of others trying to get through.

jpeg1
Alessandro Volta

 

VM would rather you rang off and stopped bothering them.

They have a motto. "Your time costs us nothing

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.