I've moved out of UK two years ago but I left my internet for my mates under my name. Although, they moved out and Virgin is not allowing them to cancel it without me. Now bills are overdue and there is no way I cancel it either. I am not going to fly to UK just to cancel my internet account. Live chat is not working, I've tried to call to international number but it says that it's temporary not working. Although, it keeps saying the same stuff. Any suggestions what should I do? In the email, that I've received, it even says that they will send my information to Debt Recovery Agency. I understand that it was stupid to leave contract under my name, especially that they're just ignoring the issue right now and throwing me under the bus.
I was able to contact them but I had to answer security questions and normally, as I don't live there for two years now, I couldn't remember all the answers. Could you please tell me all the possible security questions they can ask me? And also, they asked my password so it's password on my.virginmedia.com account, right?
I just want to spend as least time on phone as possible as I am calling from Lithuania and it is very expensive so I would love to prepare to all the questions before the call. Thank you.
Unfortunately we can't give you a list of the security questions we would ask, however, if you log into your online account here: virg.in/myVM all you will be able to find the information you would nee to answer all of these questions.