Menu
Reply
Teju
  • 8
  • 0
  • 1
Tuning in
1,967 Views
Message 1 of 15
Flag for a moderator

Cancel contract

Hi everyone

As we know, Virgin are putting up prices again. I arranged a discount last year which ends in October 2022. I want to switch now as I'm fed up paying a high amount even with the discount and don't want to wait until October. Can I cancel now without being penalised.

Any advice you can give would be much appreciated.  Thank you.

0 Kudos
Reply
Graham_A
  • 17.91K
  • 2.56K
  • 7.6K
Very Insightful Person
Very Insightful Person
1,958 Views
Message 2 of 15
Flag for a moderator
Helpful Answer

Re: Cancel contract

The letter/email informing you of the price rise should include details of your right to cancel and the date by which you have to do so.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
newapollo
  • 10.52K
  • 1.45K
  • 3.11K
Very Insightful Person
Very Insightful Person
1,954 Views
Message 3 of 15
Flag for a moderator

Re: Cancel contract

Hi @Teju 

Once you receive the price rise email you wiill be able to call up  and give 30 days cancellation notice without having to pay any early termination fees.

Details are on the following web page

PriceChange2022/Broadband-OUT?utm_source=itg&utm_medium=email&utm_campaign=cable_cus_em_pricerise202... 

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply
Teju
  • 8
  • 0
  • 1
Tuning in
1,943 Views
Message 4 of 15
Flag for a moderator

Re: Cancel contract

Thanks Graham, but does this apply if I haven't received a letter or email because I have a discount? 

Apologies for being a nuisance!

0 Kudos
Reply
Teju
  • 8
  • 0
  • 1
Tuning in
1,937 Views
Message 5 of 15
Flag for a moderator

Re: Cancel contract

Thanks Dave. Still can't work out if it applies to me as I have a discount. I pay £41 instead of £60 until Oct 2022. I haven't received an email or letter.

Cheers

0 Kudos
Reply
Graham_A
  • 17.91K
  • 2.56K
  • 7.6K
Very Insightful Person
Very Insightful Person
1,936 Views
Message 6 of 15
Flag for a moderator

Re: Cancel contract


@Teju wrote:

Thanks Graham, but does this apply if I haven't received a letter or email because I have a discount? 

Apologies for being a nuisance!


You should still receive notification regardless of your current discount as the increase will still apply to the base price before the discount is applied. 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Teju
  • 8
  • 0
  • 1
Tuning in
1,926 Views
Message 7 of 15
Flag for a moderator

Re: Cancel contract

OK. Thank you!

0 Kudos
Reply
newapollo
  • 10.52K
  • 1.45K
  • 3.11K
Very Insightful Person
Very Insightful Person
1,913 Views
Message 8 of 15
Flag for a moderator

Re: Cancel contract

Hi again @Teju 

Just to confirm what @Graham_A 

I am in contract with discounts until October. I received the price increase email which said the increase wouldn't be applied until my discount finished but I could still cancel within 30 days of receiving the email without having to pay early termination fees.

Some people such as myself are on  a fixed price until the end of the current contract.

Some others have percentage discount, or an amount of discount eg £10 a month or £15 a month which means their price increase will be applied from 1st March.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply
Teju
  • 8
  • 0
  • 1
Tuning in
1,907 Views
Message 9 of 15
Flag for a moderator

Re: Cancel contract

That's great Dave! I will wait to get my email or contact them to send it. I'm most grateful to you and GrahamA for clarifying things for me. 

Tags (1)
0 Kudos
Reply
Buffer6
  • 13.09K
  • 94
  • 679
Hero
1,550 Views
Message 10 of 15
Flag for a moderator

Re: Cancel contract

I only received my price increase letter today, February has only 28 days  can I cancel my contract on Sunday or do I have to wait until Monday?

0 Kudos
Reply