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Can't log in to my Virgin Media account

I can't log in to my Virgin Media account, and when I try I get a page from https://www.virginmedia.com/shop/error-606.html?support_id= and a 12-digit number.

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  We have found an issue

Please give us a call and remain on this page as one of our friendly agents will ask you for your URL reference. This will help us understand what's gone wrong.

However, when I try to get help, I only get automated messages, and there are no options to deal with this sort of thing. Has anybody else had this trouble, and how did you solve it?

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Re: Can't log in to my Virgin Media account

Have you tried navigating to the login page from another browser ? Or perhaps from a recent email? Hope you have some luck.

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Re: Can't log in to my Virgin Media account

Yes, I managed to log in using Internet Explorer.

Then I did what I should have done first, before posting here: a google search. I gathered from that that the best thing to do first was to delete all cookies relating to Virgin Media. So I did that, and I was then able to log in. So I am now happy.

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