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Josa
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Can I speak to a manager in call centre?

I'm still trying to sort out the upgraded bundle I signed up for on a Black Friday deal. (Nov 27th) Going round in circles with customer service helpline. Getting nowhere. 

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spgray
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Re: Can I speak to a manager in call centre?

not here you can't.
the call centre staff aren't part of the community forum.

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My Broadband Ping - spgray

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paultechy
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Alessandro Volta
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Re: Can I speak to a manager in call centre?

when calling up can request one, but a lot of staff are working from home, so might be very few available, this forum staff should be able to take a look in a few days and advise accordingly.
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Josa
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Re: Can I speak to a manager in call centre?

Think I'll just cancel my upgrade. 2 weeks past Friday and I've still not received my v6 box. The new contract was also wrong. They've not called back when they said they will and I'm sick of chasing them to get the deal I only tried to upgrade to, because they sent me a black friday email offering a good deal. Absolutely sick of the terrible "customer service". 

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