Hi, thanks for that info. I'm trying to cancel my TV package as I'm financially compromised during the coronavirus issue and my business has closed. I simply can't get through to anyone. They've just sent (what seems like an automated text message) to my phone now, saying they're transferring me to someone as I have a cable problem (that's not my issue and not what I said), but that the reply 'may not be immediate allowing me to get on with my day'. It's just SO hard to get through to anyone. They have the worst call centre I've ever encountered.......
Call again on 150 (VM line) - or 0345 454 1111 (others - national rate number) Be patient as a lot of overseas call centres are in lock-down - and the best chance of getting a UK one is calling between 08.00-09.00.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.