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IHVM
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Message 1 of 16
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Call back

Why doesn’t virgin media managers call you back when you have a complaint. 
I have phoned twice in the last 3 weeks to be told someone will phone you back within 72 hrs and this still hasn’t happened. 

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Anonymous
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Message 2 of 16
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Re: Call back

call backs rarely happen. Its just a way to get you off the phone
IHVM
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Message 3 of 16
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Re: Call back

Well im like a dog with a bone I won’t give up 

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Anonymous
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Message 4 of 16
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Re: Call back

LOL you'll be waiting for a long time then 😛
IHVM
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Message 5 of 16
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Re: Call back

Maybe if I was waiting on vm but I’ll be calling them back again today and I will do every day until it’s sorted 

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IHVM
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Message 6 of 16
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Re: Call back

So still no callback so I phoned them and they asked for 48hrs so will update after Wednesday 

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spgray
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Message 7 of 16
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Re: Call back

you won't get a call back.
other than to prove a point and keep biting on that bone, is there a reason why you need a callback?

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My Broadband Ping - spgray

-tony-
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Message 8 of 16
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Re: Call back

you are getting the runaround - call backs dont happen as said above - wait 48 hours for what - nothing will happen - the next agent you speak to is likely to say there are no notes on the account - as and when you get through you need to push for info then and there - any promise of something in the future is just to get rid of you

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Tony
IHVM
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Message 9 of 16
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Re: Call back

It’s over a complaint over loss of service and a engineer cut our line and said someone will come back and fix it we didn’t have full services for a month.

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spgray
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Message 10 of 16
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Re: Call back

if you want to raise a complaint
https://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practi...

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