@Angrycustomer12 wrote:
At least you managed to get in touch with them I have been trying for days, same problem wire hanging out in front garden a dish that’s extremely low and an old box I just want it removed and cannot contact anyone in virgin media if it’s safe to remove ourselves I would!!
You should post your own query in one of the technical forums (such as 'Quick Start') where VM forum staff reply more regularly. You may want to include some photos of the problem boxes/cables. If your 'dish' is a satellite dish, that would not be VM equipment.
VM may offer to pass on your query to a local VM 'area manager' for action but the majority of replies posted on here are that VM won't remove old cables. The occasional exception to this is where the equipment is an obvious H&S risk.
Here's a topic from last week by way of an example
https://community.virginmedia.com/t5/QuickStart-set-up-and/Brown-external-box-and-cable-removal/m-p/...
If you ask VM first of all, on here, you will at least have a confirmation that you can DIY any removal.
