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Cable removal

Joining in

Hi, iv recently moved into a property that had VM. There is a 1.5 meter cable in the middle of the loving room wall (presumably where the old tenants had their tv). I need it removing for obvious reasons (I'm not putting a TV on the wall). I called VM and after being passed around for 45min I spoke to someone who said because I'm not the account holder they can't do anything. Bearing in mind the old tenant has cancelled their VM and no longer lives here. I also asked to speak to a manager and they refused to put me on to them. Pretty rubbish customer service 😑

So my question is how can I get the cable removed without doing it myself (I'm very happy to just cut it and pull it through- something the guy on the phone said i could do whatever I wanted with) however iv seen a lot of mixed messages on the forum. Any help would be greatly appreciated 


Very Insightful Person
Very Insightful Person

As far as internal cables are concerned, you can disconnect them from the outside box & remove them yourself. The outside cabling however will only be removed by VM if it causes a health & safety issue.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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