Who at virgin do I contact? I called virgin number and they asked if I wanted sales or am I a current customer no other option to talk to some that may deal with this.
Usual process is you need to pay VM £250 for a survey. VM then messes about for a very long time with little/no contact and eventually they present you with a 4 or 5 figure estimate to do the work.
What, exactly, are the CATV covers you are referring to? The large concrete covers over an inspection chamber in the pavement are unlikley to be moved and/or generate a 5 figure estimate to do such work.
If you post up a photo it may help.
The VM forum team don't reply here in 'Community Natter'. One of the VIPs or a moderator may move your topic to another forum where the VM forum team reply and can take your details.