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Poopy
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Broadband

Finally got through to customer services was looking for a broadband only deal and the best they offered me was £42 after 15 years loyalty I felt this was no good so I cancelled all my services : a new customer can get all singing dancing deal for £ 27 a month ,!

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spgray
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Re: Broadband

certainly plenty cheaper (and slower) options out there if you shop around.
you'll get a "new customer" deal elsewhere, but you're not a new customer to virgin, loyalty has nothing to do with it.

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My Broadband Ping - spgray

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Anonymous
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Message 3 of 9
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Re: Broadband

you are not a new customer.
VM lose money on new customer deals to get people to join as most people don't want to keep changing and stay paying the normal rate.

You won't get offered the new customer deal

£42 is the standard rate for the m100 only what services were you offered for £42
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Poopy
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Re: Broadband

I was on the m100 paying 56 a month , was offered broadband only for £42 is this the going rate.?

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Anonymous
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Message 5 of 9
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Re: Broadband

Yes £42/month is the standard price for m100
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Poopy
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Re: Broadband

So why was I being charged £56 a month for m100 when your saying £ 42 is standard charge 🤔

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Anonymous
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Message 7 of 9
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Re: Broadband

because you never called in at the end of your contract for a new price
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Poopy
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Re: Broadband

Oh I see this is where us old ones loose out , I’ll see what’s out there : and if not I’ll have o bite the bullet and pay up !

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Poopy
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Re: Broadband

Thanks for the info 

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