Virgin Media Community

[Weissy101]

Once I’ve joined do virgin tell our existing broadband provider we no longer require their services on the day of transfer? 

[VM-Jon]

Yes, unless you are transering your phone number and then it will most likely be done for you.

[Weissy101]

Hi I just replied but I’m struggling to see whole thread on my iPhone. Our install date is this Friday but Vodafone say they know nothing and therefore they are charging us another months broadband. I’m pretty furious. We have joined virgin for fibre broadband and have our landline number transferred. Any help is much appreciated. Thanks Sarah 

[Graham_A · Accepted solution]

If you are transferring your landline number to Virgin Media then VM handle that side of things with your current phone supplier.

On the broadband side it is up to you to cancel with your current supplier.  It is advisable not to cancel your existing broadband until the VM installation has taken place and is up and running correctly.

It is not unheard of for there to a problem at the point of installation, which could leave you without supply if you cancel your existing broadband too soon.

[VM-Jon · Accepted solution]

Update, this is all now resolved. Thank you for reaching out to us here.

Jon