Broadband down

[Oberoi]

So yet again our street cabinet has been wiped out by a car.
My previous experience was that we ended up a day before anyone came out as they raised it like any old fault.

Is there a way to get info to the engineering team that this isnt someones router having an issue but rather a cabinet is on the ground?

[goslow]

Report below with some pic's and a description

https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/ba-p/4151...

Wherever you report, the issue will be subject to VM's random processes and response times.

If a whole bunch of customers are disconnected, it might well prompt a proper response as VM will be liable for compensation pay-outs to those affected if they experience a total loss of service from the damage

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

There is also a phone number below

https://www.virginmedia.com/help/diversionaryworks/create

for equipment 'posing a health and safety risk' if that applies