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Alessandro Volta
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Are VM making it hard to find modem mode on the help site?

So going here

https://care.virginmedia.com/care/broadband

and clicking “still need help?”

put in “modem mode”

and no link to how to do modem mode

only way to find how to modem mode is by a google search  

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Very Insightful Person
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Re: Are VM making it hard to find modem mode on the help site?

Following your linked page leads to this:

https://www.virginmedia.com/help/virgin-media-hub-modem-mode

when typing modem mode in the search bar.

 

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Alessandro Volta
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Re: Are VM making it hard to find modem mode on the help site?

all I get is this:

find modem mode.png

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Re: Are VM making it hard to find modem mode on the help site?

So click on the first result. 

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Graham

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Alessandro Volta
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Re: Are VM making it hard to find modem mode on the help site?

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