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Another house but a new account.

Joining in

Hi, I have rented a house with Virgin Media broadband installed for my family. Now I'm moving out to live on my own and renting another flat. How can I install Virgin Media again? I'm not moving home as I want to use the service from Virgin Media for both addresses. Do I need to create a new Virgin Media account?


Problem sorter

Hi @LeeR1 ,

Thank you for reaching out to us here, welcome to the community.

There is no issue in having two accounts with us, it is a little unusual, but not a problem. I am happy to support you with this to ensure you have a smooth installation.

If it’s ok with you I will send you a private message for a little more detail and start things moving for you?

thank you once again,


Here to help! I'm an install manager helping out whilst working from home. Find out more

Okay, you can pm me via text or WhatsApp at 07450566862. Thanks