Menu
Reply
manuela769
  • 3
  • 0
  • 2
Tuning in
734 Views
Message 1 of 5
Flag for a moderator

Amazing Customer Service with your agent Cheryl

Hi Everyone,

I don't know where to post this and if there's a manager's phone number or email that I can use. 

I'd like to point out how amazing was my experience today calling virgin media.

I spoke to a very friendly and kind Scottish advisor , her name is Cheryl.

Cheryl made me feel really comfortable from the beginning of the call, I was calling about my bills and change of plans and OMG she made my life so much better. Not only she gave me an amazing deal but her friendliness and warmth made a difficult query very easy and a pleasant experience! 

Cheryl should be recognized for her hard work in this company and I hope the person in charge can see this feedback and acknowledge this. She's amazing at her job and like every online agent should be : Friendly, helpful, Knowledgeable and AMAZING at what they do !!

Can someone redirect me where I can contact a manager or a supervisor to let them know ???  

I want Cheryl to be recognized. 

Thank you 

 

Manuela

Graham_A
  • 16.14K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
727 Views
Message 2 of 5
Flag for a moderator

Re: Amazing Customer Service with your agent Cheryl

Thanks for posting positive feedback.

VM read all the posts made here so I am sure they will pass this on to the relevant management team.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

manuela769
  • 3
  • 0
  • 2
Tuning in
724 Views
Message 3 of 5
Flag for a moderator

Re: Amazing Customer Service with your agent Cheryl

Thank you Graham ! 

I really hope so. she deserves it ! Thank you !

0 Kudos
Reply
Emily_G
  • 4.78K
  • 207
  • 285
Forum Team
Forum Team
662 Views
Message 4 of 5
Flag for a moderator

Re: Amazing Customer Service with your agent Cheryl

Thank you for the post Manuela769.

 

It's great to hear of your positive experience with the team.

 

We'll feed this back to Cheryl and her manager for you.


Thanks, Emily.

manuela769
  • 3
  • 0
  • 2
Tuning in
649 Views
Message 5 of 5
Flag for a moderator

Re: Amazing Customer Service with your agent Cheryl

I’m so pleased to hear this Emily ! 

thank you so much 

0 Kudos
Reply