Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
193 Views
Message 1 of 7
Flag for a moderator

Alsager, Cheshire

How do I find out when/if Virgin will connect to us? Our BT cabinet (#22) on Dunnocksfold Road is only rated up to 42mb and then feeds to street junction with copper? How will VM connect to premises if drive had been block-paved?

0 Kudos
Reply
Highlighted
  • 31.4K
  • 1.64K
  • 5.49K
Very Insightful Person
Very Insightful Person
188 Views
Message 2 of 7
Flag for a moderator

Re: Alsager, Cheshire

Virgin do not use the BT network.
If the dive is paved and there is no other way to get the cable from the street T to the house VM wouldn't be able to service the house

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 704
  • 89
  • 117
Forum Team
Forum Team
188 Views
Message 3 of 7
Flag for a moderator
Helpful Answer

Re: Alsager, Cheshire

Good Morning

Is your area/address not currently visible on our cable my street website?

Please private message me your full address with postcode and i'll take a look for you

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
172 Views
Message 4 of 7
Flag for a moderator

Re: Alsager, Cheshire

Don't know. Don't know how to pm you either! 😒

0 Kudos
Reply
Highlighted
  • 704
  • 89
  • 117
Forum Team
Forum Team
164 Views
Message 5 of 7
Flag for a moderator

Re: Alsager, Cheshire

No problem.

Keep an eye on the purple envelope in the top right hand corner as i'll pop you a private message.

Thank you

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 31.4K
  • 1.64K
  • 5.49K
Very Insightful Person
Very Insightful Person
162 Views
Message 6 of 7
Flag for a moderator

Re: Alsager, Cheshire

https://community.virginmedia.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/729003

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 5.92K
  • 1.12K
  • 1.56K
Very Insightful Person
Very Insightful Person
161 Views
Message 7 of 7
Flag for a moderator

Re: Alsager, Cheshire

Hello

Hover mouse pointer on the persons name on the left and then click "Send Message"

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply