With regards to Broadband, I had to contact UFO York twice in the two years. Both of them took one call and the problem was resolved. My last Virgin problem was caused by Virgin and saw me unable to do my online banking. Virgins response to my issue was, it was my fault and I had a virus. This was a blatant lie as as soon as the router was changed I could access my bank accounts. A few weeks later I heard that there had been issues with some of Virgins routers having viruses in them prior to being issued to customers.
I have never heard of VM hubs having viruses. The fact that your hub was changed and then you could successfully perform your online banking seems to suggest it was an IP address issue. When VM issue a new/replacement hub you are also given a new IP address. It may have been that your old IP address (and not the hub) was linked to spamming.
Do I get Virgin TV and lower grade broadband, Big Volt bundle and keep my UFO too? Do I keep my UFO and get the high end package, Ultimate Volt bundle? Or do I just keep my UFO and get rid of Sky for some other TV supplier?
You must be a VM broadband customer to receive TV via Virgin. The TIVO boxes with it's own inbuilt modem have been withdrawn so yhat's no longer a solution for TV via VM.
My questions to you folks are " What is your opinion on my options"? Do you think Virgin has become any more reliable with it's service?
The few times I've had to contact VM with any issues have been pain free and soon sorted, however these forums and internet searches would suggest this is not the same for a lot of people.
Very few people post about how good a service/customer service is with a company. If you google Sky, BT etc, you will see the same poor reports fro them too. A lot of people use trustpilot to review companies. YOu will find that majority of reviews and scores are very low for other providers similair to VM, in fact depending on which reviews you look at, then a lot of other providers are worse that VM.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad AliLove, love and love, forever - Pele
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