Menu
Reply
HJM92
  • 1
  • 0
  • 0
Joining in
186 Views
Message 1 of 2
Flag for a moderator

Absolute Joke

I'm new here!

 

I've never ever felt the need to post anything about a company and up to this point wouldn't have about virgin media either. 

 

HOWEVER 

 

I cannot believe how shocking their customer service is. Can't get through via phone... Live chat is incompetent. I was considering changing my package as I'm out of contract but they've put the nail in the coffin and I could not think of anything worse than staying with virgin. Yes your Internet may have been industry leading at one point but its slowly changing and I can really understand all the negative reviews.

 

Does anyone know how else I can give 30 days notice without having to sit on the phone for an hour? To then speak to an unhelpful person who tries to hard sell?

 

Thanks 

0 Kudos
Reply
spgray
  • 2.39K
  • 139
  • 338
Problem sorter
180 Views
Message 2 of 2
Flag for a moderator

Re: Absolute Joke

how to cancel

1) call CS cancellations and submit your 30 days notice
2) write to the address listed in the Ts&Cs of your contract.

-----------------------------------------------------------

My Broadband Ping - spgray

0 Kudos
Reply