Virgin Media Community

[Greenygreen64]

I’ve recently signed up for a virgin media package through defence discount service what a nightmare that was however I’ve got there eventually all set up however as part of my package I was promised £100 welcome credit which is a voucher after reading into it I’m just wondering if anyone else has been in the same situation as me and if and when the voucher will be sent to me as when I’ve asked the virgin staff they have no idea what I’m going on about and have never heard of defence discount service I’ve been messed around through the whole process even as far as to charge me the wrong amount on my first bill and the package price promised each month 

please help 

regards 

mike 

[apcyberax · Accepted solution]

sounds like the £100 would be from defence discount service not virgin

[Greenygreen64]

I’ve tried to contact Eden red and they have advised me to contact virgin media directly yet when I do they have no knowledge of it but yet I have an email confirmation with the package details on it and it states £100 welcome credit but still they don’t know what defence discount is and states it must be something to do with other departments but can’t put me through ? Hmmm

[Kath_F]

Hi Greenygreen64, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

If you've taken an offer via a third party then you would need to speak to them directly. It would be Defence Discount you'd need to speak too. 

Apologies. 

[Greenygreen64]

Hi there 

I’ve spoke to them and they have said they need virgin media to send them a code or confirmation of the install then go from there but when ive spoke to virgin they don’t have a clue what is going on 

regards

[Buffer6]

The only recent and expired offers I can find on the web are https://www.forcesdiscountoffers.co.uk/virgin-mobile-discount/   Mostly they advertise Sky offers

[Kaz_A]

Hi Mike

Do you have this listed as part of your original sign up paperwork or online agreement? If so we can look into this.

I've sent you a PM for me to support further if you do.

You can find this on the top right in the purple envelope.

Cheers

Kaz