Recent DiscussionsIntermittent Signal In Area - High Ping and Jitter issues for over a month and a half. Title says it all. I've been experiencing high ping and jitter issues with my broadband since the backend of August and have had numerous engineer visits that have not resolved the issue whatsoever...constant drop outs over last week As title. Tried cold restarts and that brings it back but then it will randomly drop out again. Log error says DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value ...Completely Dead Router Please can an agent help me, I am aware that there is a service issue in the area until the 8th of this month and have already rung in. My problem is that I came home from work, my surge protector/e...Endless texts On 22/9/25 my broadband went down. I registered the fault, and since then I have had many texts from Virgin (in triplicate!) giving a date and time by which the fault will be fixed. These times go by...Experiencing minimal packet loss and frequent ping spikes Have been experiencing low packet loss 1%-4% and frequent ping spikes in online games. It's been happening on both WIFI and ethernet. Heres my bqm Red light on Hub 3 This came on a couple of days ago. I've tried switching off and on again and resetting. I even left it off overnight but the red light is still on. The box doesn't feel particularly warm but I have b...WiFi dropping out So here I am sat on my sofa with no wifi, my virgin media says I'm not at home when I try and go on there. It also disconnects my fire stick and tablets intermittently. I can't use a cable as the b...Nationwide app Hi Not sure if this the right place but I can't access my nationwide app on virgin broadband. If I use a VPN and mobile data it works fine. Turn on my WiFi and can't connect. Anyone had similar iss...Fibre Connection not available at my address Hi, I’ve enquired about having fibre installed at my property before, engineers have came out a couple of times, but said it can’t be connected at that time, no real reason has been given, was pres...Help ordering WiFi pod Hi, I'm struggling to order a WiFi pod, can someone here help, the connect app shows the low speed but won't give me the option to order. I'm on 1gig volt
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