Virgin Media Community

Resolved! Handset agreement

Hoping someone can help me out with finding out the outstanding balance of a Virgin handset. We've searched old emails for the security key etc but nothing is working. Have tried some of the telephone numbers listed in previous posts but they're not...

Resolved! SYNC Timing Synchronization failure - Loss of Sync

Hi All, first post here, and its for syc timing errors. this issues started a few days ago , the internet was cutting out and then coming back. i have rebooted all the kit. switched it off for 10 mins and then turned it back on etc etc. still getting...

Re: red light on virgin media hub

Hi. I am currently having the same issue and have tried the troubleshooting. Is there anything else I can do?

Virgin have completely messed up up my account and I can't get it resolved

I have been with Virgin for 14 years but I think this might be the end of the line for me ...I renewed my contract at the start of February 2024 for £81 per month. After receiving the written contract, I decided to cancel the mini-box, taking the mo...

Returning equipment issue

I've been wanting to return the kit since November last year. Recieved a box which none of the Yodel shops wanted to take back because they were looking for another barcode not just the one on the box. So I ordered another box. Same thing happened. N...

New Contract Ordered but not yet implemented

Hi Did an online change to a new 18 month contract and received an email containing the new details . Order reference removed Order date Tuesday 19 March 24 Estimated activation date Friday 22 March 24. I have however just received my April bill wh...

Volt and O2 eligible products

Hi,Not sure if I am posting this in the right place - if not please feel free to move. I have found this community to be a very helpful resource.I have a current deal with virgin media including a £25 unlimited sim.The O2 part of that contract expire...

How do i get a hub5 modem, when I have the hub4 modem

I'm on 1Gig internet which is advertised as 1130 Mbps. Problem is, I'm still on the old hub modem which only have a 1Gbps port, so i'm not getting the 130 Mbps potential I should, and I'm paying for this.How do I get a new hub 5 which includes a 2....

Good Riddance Virgin

Today I received a call from the ombudsman confirming that my complaint against VM has been accepted. Since January I've had nothing but stress from VM, it started with an email I received saying if I sign up for another 18 months then I would get th...

Weird Speed Test Results

I had the 1Gb broadband service installed a few months ago, and other than a couple of outages all has been well. I have a Dream Machine SE which performs a daily speed test, and the results were always above 1Gbps down and 100Mbps up. However, abou...