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Unstable broadband connection

I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...

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Switching / changing primary account holder

I would like to change the account holder name on  our Virgin media account from my mother’s name to mine so I can then change the Direct Debit to my bank account and generally be in charge of the account.  My mother has the primary account and curre...

Wifi Pod constantly blinking blue

I’ve begun having issues with my broadband on the lower floor, upon plugging in my Wi-Fi pod is just continuously flashing blue. I have reset the hub, switched off the pod, moving the pod to same room as my hub.Regardless, it still starts with green ...

Mackay_a by • Joining in
  • 86 Views
  • 2 replies
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Resolved! Can receive but not send emails

We have used ntlworld.com email addresses for many years- generally without any real problems.However a couple of days ago we discovered that we could receive, but not send, emails.Anything we want to send just goes to the Outbox on the sending devic...

craibh by • On our wavelength
  • 315 Views
  • 7 replies
  • 0 kudos

Hub 5 constantly drops out in modem mode

We had a hub 5 installed a few months gonas the old hub 4 constantly kept failing.  However just lately we are having excessive dropouts all day and night. we have it in modem mode as have some devices that won't work as they need 2.4.ghz we have a n...

Trying to change contract

Hi allSo after getting a notification that my package is going up by £20 from May the 3rd I decided that I wanted to start a new contract on the 3rd of May (when my contract expires) which is just broadband only for £29.Online chat was no help, just ...

Resolved! Blink Sync 2 Module not connecting

Hi everyone,Newby here.I've just had a new cable installation with M125 and Hub3 router and I've been steadily getting all of my devices and Smart/IoTs connected (about 25 in total). The only one remaining is the Blink Sync 2 module for my security c...

TP4 by • Tuning in
  • 479 Views
  • 18 replies
  • 0 kudos

critcal warning router status

criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;...

leemu2k by • Joining in
  • 124 Views
  • 3 replies
  • 0 kudos
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