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virgin box turns off by self

Pass few days virgin box in living room keeps turning it self off then when it does start to boot back up ALL the lights on the box light up for a few minutes and then takes about 10-15 minutes to actually turn back on. Any ideas Virgin

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Forum Team (Retired) BenD_H
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Re: virgin box turns off by self

Howdy Smileytammy,


Thank you for coming in and posting, welcome to your Virgin Media Community Smiley Happy


I'm sorry to see that the box has been turning itself off on its own, this can happen if the box is left on but not used after more than a few hours.


How long are you seeing this happen after running time?


Also, I've been trying to access your account to look into this more but have been unsuccessful, can you have a check in your 'Inbox', as I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.


Speak to you again soon. 



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