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tv has to be switched on and off to get it on

Since being fitted, to get my TV on we have to turn TV on, then it loads and we get the "waking up " screen, then the screen goes blank.

We then have to turn it into stanby and turn it back on again, then it goes to "waking up" and comes on fine.


Why is this happening?

Why will it not come straight on?


Any solutions out there ?



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Re: tv has to be switched on and off to get it on

Hi PeeBee1


Thanks for posting on the community.


I am sorry to hear that your having issues with the TiVo® box.


When I checked your account, there is an issue with the power levels and high number of time-outs within a short period. This will have an impact on the TV service. For this I would like to book an engineer to check this for you. I've sent you a PM (red envelope icon, left corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.


Hope to hear from you soon


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