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regular v box issues

Our second regular v box; often freezes at around midnight. nothing moves and when it does its like its remembered every button press whilst we try to budge it. Is this a common issue? 

Further we regularly loose the last 2 minutes of recordings even though its set to record the maximum 10 minutes over. Telephone advise is switch box on and off more often. Should I insist on a call out and replacement? or just change to a different provider and be done with it

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Re: regular v box issues

If its a V+HD box, the "midnight update" slowdown has been there since the boxes were introduced & is normal. The recording issue could be a box problem or a signal issue. If you dont fancy ringing faults again, the Forum Team here can book engineering assistance if required. One of them should respond to this thread shortly.


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


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